Order help
Every purchase and sale is recorded in Activity in CARDOS, with its payment and delivery status.
If a payment needs confirmation or fails, open Activity in CARDOS to review the order. A seller does not send a card until the order is paid.
Open ActivityMarketplace and payment help
Review the listing, settlement currency and checkout total before paying. CARDOS records the purchase in the buyer account after payment confirmation.
For a failed payment, refund request or card that does not match its description, contact support@cardos.gg with the order details. Refunds and cancellations follow the CARDOS Terms of Service.
Open CARDOS supportVault and delivery help
A paid order may still be waiting for the physical card to arrive. CARDOS receives, identifies and photographs the card before it appears as held in the vault.
Shipping progress and delivery activity appear in the CARDOS account. If a shipment appears stuck, contact support@cardos.gg with the card or order details.
Read the vault guideAccount, privacy and safety
CARDOS is for people aged 18 or older and is available only where permitted. Account deletion and privacy controls are available in Account settings.
Email privacy@cardos.gg for access, correction, deletion or other personal-data requests. For service questions, email support@cardos.gg. Never send passwords, wallet keys or full payment-card details by email.
- Service support
- support@cardos.gg
- Privacy requests
- privacy@cardos.gg
- Minimum age
- 18+